Support Policy & Licensing

What does a Single Site license include?

The Single Site license can be used on 1 production website.

• 1 year of plugin updates
• 1 year of support
• Access to all Pro features
• Staging/development domain usage

What does an Agency license include?

The Agency license can be used on up to 5 production websites. It is designed for freelancers and agencies building car rental websites for clients.

• 1 year of plugin updates
• 1 year of support
• Access to all Pro features
• Staging/development domain usage

Can I use the plugin on a staging website?

Yes. Staging and development domains are allowed. Production activations depend on the license plan.

What happens when my license expires?

The plugin will continue to work on your website. However, an active license is required for plugin updates, support, compatibility updates and access to future improvements. Renewals are managed through Freemius.

Can I transfer a license to another website?

Yes, as long as the license is removed from the old production website first.

How are licenses managed?

CarRentory licenses, renewals, downloads and invoices are managed through Freemius.

Customers can use the Freemius Customer Portal to:

• View licenses
• Manage renewals
• Download the plugin
• View invoices
• Update billing details where available

Do prices include VAT or sales tax?

No. Prices shown on this website exclude VAT / sales tax. Taxes are calculated at checkout by Freemius based on your billing location. Eligible businesses can enter a valid VAT number during checkout where supported.

What is included in support?

Support includes help with:

• plugin installation
• basic setup
• settings configuration
• booking flow questions
• Stripe setup guidance
• bug reports
• compatibility questions
• update-related issues

What is not included in support?

Support does not include:

• custom website design
• custom plugin features
• theme customization
• third-party plugin customization
• server configuration
• email server setup
• Stripe account setup done on your behalf
• custom development work

Do you help with Stripe setup?

We provide guidance for configuring Stripe inside the plugin. This includes where to add Stripe keys, how to set the webhook URL, which webhook events are needed and how to test Stripe payments.

We do not manage or configure your Stripe account directly.

Do you help with VAT / tax setup?

We provide guidance on how to use the plugin’s VAT settings. You are responsible for confirming the correct VAT/tax rules with your accountant or local tax advisor.

Do you support multilingual websites?

Yes. The plugin supports multilingual customer-facing content using a single-source fleet model. This means you keep one operational fleet and translate only the display text shown to customers.

• vehicle titles and descriptions
• location names
• extra titles and descriptions
• category names
• payment titles and instructions
• email header/footer text

How long do I receive updates?

Each yearly license includes updates for 1 year. After that, you can renew your license through Freemius to continue receiving updates and support.

Are updates included in the Agency license?

Yes. The Agency license includes updates for all activated production websites covered by the license.

Will updates delete my data?

No. Plugin updates should not delete vehicles, bookings, settings, locations or extras. Before updating any production website, we still recommend taking a full backup.

Do you offer refunds?

A 14-day refund policy may apply when the plugin cannot work as described and support cannot resolve the issue. Refunds are handled according to the refund policy shown during purchase and managed through the Freemius purchase process.

When are refunds not available?

Refunds are not available for:

• custom feature requests
• missing features that were not advertised
• third-party service issues
• server configuration problems
• Stripe account limitations
• theme/plugin conflicts outside the plugin’s control
• change of mind after successful installation and use

What do I need to use the plugin?

You need:

• WordPress
• a compatible PHP version
• a working email setup
• an SSL certificate if using Stripe
• a Stripe account if using online payments

Is Stripe required?

No. Stripe is optional. You can also use Pay on Arrival or Bank Transfer.

Is WooCommerce required?

No. CarRentory works independently and does not require WooCommerce.

Can I test the plugin before buying?

A demo website or guided demo can be provided when available. For specific pre-sale questions, contact us before purchasing.

Is the plugin suitable for every rental business?

CarRentory is designed for car rental websites that need online search, availability, pricing, booking requests and payment handling inside WordPress.

For complex custom workflows, contact us before purchase.